Bloomington, Minnesota

Investment Date:
February 2018

Exit Date:
April 2021


Avtex Solutions is a customer experience (CX) focused consulting and technology company that provides design, implementation, and ongoing support of solutions in the CX ecosystem, including contact center and CRM solutions. Avtex offers end-to-end services that support customers’ CX goals.

During NEP’s three-year investment, Avtex experienced tremendous growth headlined by revenue expansion of more than 170%, EBITDA growth of over 320% and employee count growth of nearly 150%. In addition, five successful add-on acquisitions completed since 2018 which helped bolster award-winning strategic partnerships with Microsoft and Genesys, the customer experience industry’s preeminent technology vendors.

NEP sold Avtex to TTEC Holdings (NASDAQ: TTEC) in April 2021.

Add-on Acquisition Activity

Aria Solutions (2020)
CPI (2020)
NuSoft Solutions (2019)
Automated Voice & Data Solutions (2019)
Adapt Telephony Services (2018)