Avtex Broadens Scope and Functionality with Acquisition of Adapt Telephony Services
August 20, 2018
MINNEAPOLIS, August 20, 2018– Avtex, an end-to-end Customer Experience (CX) consulting firm, announced today its acquisition of Adapt Telephony Services, LLC, a contact center solutions provider based in the Chicago area.
As a long-term partner of Genesys®, the global leader in omnichannel customer experience and contact center solutions, Adapt has spent more than 20 years implementing and integrating Genesys® solutions for clients in a wide range of industries, most notably financial services.
“This is an outstanding moment for all of us here at Avtex, as we are committed to offering unparalleled end-to-end CX technology solutions,” said George Demou, Avtex President & CEO. “Adding a well-established, highly respected organization like Adapt to the Avtex umbrella is a big step forward in that mission. The knowledge and expertise that Adapt brings will help advance our service offerings and deepen our long-standing partnership with Genesys®.”
The Adapt acquisition enables Avtex to strengthen its national presence and vision around the Genesys® CX platform, which has many professionals in the industry thrilled for the future, most notably Genesys®.
“Avtex is a proven CX leader, particularly in the contact center space, and has been a valued part of the Genesys® ecosystem since 1997,” said Tom Eggemier, Genesys President. “Adapt, like Avtex, was one of our earliest partners and has shown tremendous success over the years. We’re delighted to have these two powerhouse partners come together to help us fulfill our vision. “
Current and future clients of both Avtex and Adapt will benefit from the move. The acquisition combines two complementary teams into a single, focused unit, with the unified mission of delivering leading contact center and CX solutions.
“I am excited that Adapt will be joining forces with Avtex to form one of the most significant CX organizations in the United States,” said Brian Holdampf, Adapt Chief Executive Officer. “With the resources provided by joining Avtex, Adapt’s Smart Suite of Applications will broaden in both scope and functionality. Additionally, by joining Avtex, Adapt will be able to offer our clients and a wide array of support and technologies that were previously unavailable to us.”
Avtex is a full-service Customer Experience (CX) consultant firm focused on helping organizations build trust with their customers. Avtex guides organizations through the process of creating or improving CX strategies, platforms and policies, and offers a wide range of services to support CX, including CX Consulting, Technology Optimization, Technology Innovation and Systems Management. Avtex is recognized as a top Microsoft and Genesys® Gold Partner, these partnerships help provide a wide range of technology solutions, including Contact Center, Customer Intelligence, Business Productivity, App Development and more. Visit www.avtex.com for more information.
Founded in 1997, Adapt was established with the goal of unifying traditional telephony with omni-channel communications for contact center clients. Adapt’s longstanding partnership with Genesys® has enabled them to be an innovation leader in the market. As a Gold Partner with Genesys, Adapt was named Genesys’ top partner for North America in 2017. Adapt has a long history of leveraging the Genesys platforms for its credit unions and financial institution clients and developed its Smart Suite of applications to enhance the customer experience across all communication channels, in addition to applications related to fraud prevention. Adapt is headquartered in the Chicago area and employs more than 150 contact center experts.